Triage/After-Hours Services

Advice Nurse

Our Triage Nurse is available Monday through Friday at (480) 860-8488 to answer baby care questions, medication questions, or to help you decide if your child needs to be seen. If you wish to speak to the doctors, non-emergency calls are answered at the end of the afternoon and, as time permits, between appointments.

Our patient portal is designed for you to e-mail our Triage Nurse with any questions that you may have about your child.

For a complicated problem, please schedule an appointment.

After-Hours Medical Care

We also have after-hours Triage Nurses who are available 7 days per week at (480) 860-8488 to answer baby care questions, medication questions or to help you decide if your child needs to be seen. There are many options for after-hours medical care as outlined below.

Answering Service

On rare occasions, phone systems fail. Our answering service’s direct telephone number is (480) 303-1225.

General Guidelines for ER Referrals

In general, most children who need medical care after hours will be referred to a local emergency room. An urgent care center is only recommended for older children with a single simple complaint.

You will be instructed to take your child to the closest emergency room for the following reasons:

  • Any infant under 12 months of age for any reason, refer to the ER.
  • If the child is 12 months of age and has any of the following, refer to the ER:
    • fever is over 104 degrees
    • head injury
    • difficulty breathing
    • vomiting/diarrhea associated with severe abdominal pain
    • seizure
    • severe burn with severe blistering or burns involving hands, face or genitalia
    • ingestion of medicine or other toxic substance (after your speak with Poison Control)
  • If the child is over 12 months of age and has any of the following, refer to urgent care or the ER:
    • ear pain
    • sore throat
    • cough without difficulty breathing
    • extremity injury
    • minor lacerations without severe bleeding
    • dysuria in a child over the age of 5 years old without fevers
    • rash
    • vomiting/diarrhea without abdominal pain in child over the age of 5 years
    • minor burn with redness of skin or some mild blistering
    • minor eye infections

Emergency Room and Urgent Care

If you child needs to be seen in the Emergency Room or an Urgent Care, we would recommend a location that is used to caring for children:

Honor Health Emergency Rooms (24 hours)
Shea Location: 9003 E. Shea Blvd., Scottsdale, AZ, 85260
Thompson Peak Location: 7400 E. Thompson Peak Pkwy., Scottsdale, AZ, 85255
Osborn Location: 7400 E. Osborn Road, Scottsdale, AZ, 85251

Phoenix Children's Hospital
Emergency Room: (24 hours) 1919 E Thomas Rd, Phoenix, AZ 85016
Phoenix Children's Urgent Care - Scottsdale: 6990 E Shea Blvd, Scottsdale, Arizona 85254

Urgent care hours:
Monday - Friday: 5 p.m. - 11 p.m.
Saturday - Sunday: noon - 11 p.m.


Televox Root Site

  • Televox Main Office - 1110 Montlimar Dr. Suite 700, Mobile, AL 36609 Phone: 1-800-644-4266

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